KnowsiaStudy

Knowsia Study

Frequently asked questions

Everything a candidate asks before and after signing up: the bank, the trial, the plans, the tutor, marking, mock exams, the study plan and your data. If your question is not here, email info@knowsia.com.

The question bank

What is in the question bank?

11,600+ past questions across 33 ICAG and ICAN papers, every one with the examiner's own suggested solution. Objective questions carry an explanation of why the recorded answer is right and each other option is wrong. Written questions carry the full model answer, and case-study papers keep the case material and its exhibits beside every requirement. You can browse by paper, by sitting exactly as it was set, or by topic.

Are these the real past questions?

Yes. They are ICAG and ICAN past papers with the examiners' own suggested solutions, imported from the published papers and checked before they go live. The examiner's text is never rewritten. Where Knowsia has added something — a note that a rate has moved since the sitting, an explanation for an objective question, or an answer written where the paper published none — the page says so above the answer, so you always know whose words you are reading.

Which exam bodies and papers are covered?

ICAG and ICAN today, across every professional-level paper that has published questions — 33 papers at the moment. You pick your body and paper after signing up and the bank filters to it. More bodies are added as their syllabuses are approved; if yours is not here yet, tell us and you will hear back from a person.

Why does a question say the rates have moved?

A tax, levy or allowance question from an older sitting is correct as at that sitting, but you will be examined on today's figures. The examiner's answer stays exactly as published and a note above it tells you to apply the current rate. On Premium, the answer can be rewritten to today's rates, standards and law from the paper's own material, with every change listed and its source named — and the examiner's original stays beside it.

What are 'study questions'?

Practice questions written in Knowsia's own words for topics where more practice is useful, kept separate from the past papers and labelled as study questions. Where the source gave no marks, the mark allocation shown is Knowsia's estimate, and the page says so.

How do I read a question's code?

Every question carries a short code such as FRNOV2025L2Q4B: the paper's abbreviation, the sitting, the level, the question number and the part. The same code appears on the sitting view and in the tutor, so you can find a question again from anywhere.

I think an answer or an explanation is wrong. What do I do?

Use the report button under the explanation. A flagged explanation is withheld from other students once enough people report it and a person reviews it; a flagged examiner's answer is checked against the paper. Nothing is edited silently. If you are certain and it is urgent, email info@knowsia.com with the question's code.

The free trial and getting started

How does the free trial work?

Every new account starts with 14 days of the Standard plan, with unlimited mock exams for the trial, and no card to enter. The whole bank, the explanations, watch-it-solved, the tutor, the study plan and recall cards are all included — the trial is for finding out what the product does.

What happens on day 15?

Nothing is charged and nothing is deleted. Your attempts, your mastery and your study plan stay exactly where they are; you simply choose a plan from GHS 149 a month when you want to continue. Until you do, the study pages show a notice pointing at the plans.

I am on a Knowsia live programme. Do I need a trial?

No. Sign in with the same email or mobile number and PIN you use on the Knowsia registration portal. Your course registration includes the question bank for a stated period, and it does not use up your one free trial. You can add a plan or credits on top at any time.

Can I have a second trial?

No. A trial is one per account, and it cannot be extended. If your trial ended before you had a fair look, email info@knowsia.com and a person will help.

Do I have to verify my email before I can start?

No. You can attempt your first question the moment you register. A banner asks you to verify when you can, so that password resets and trial reminders reach you.

Plans and payment

What plans are there?

Two: Standard and Premium. Each can be paid monthly, for one sitting or for a year. Standard starts at GHS 149 a month, or GHS 449 for a whole sitting; Premium starts at GHS 219 a month. Every plan opens the whole bank; the plans differ in how much of your own written work is marked and coached.

What is the difference between Standard and Premium?

Standard includes 2 written answers marked a month and 5 mock exams a month, with a study plan rebuilt every week. Premium includes 15 written answers marked a month, unlimited mock exams, the examiner's answer rewritten to today's rules, the examiner-report coach on your written answers, fresh figures on calculations you have done, an on-demand misconception diagnosis, the self-paced exam-preparation courses for your own body's papers (ICAG and ICAN) as each is published, and a study plan rebuilt every day.

What does 'one sitting' mean?

Four months, paid once. ICAG sits three times a year, so four months covers one run-up to an exam, which is the span most candidates buy. A sitting plan does not renew: it simply ends, and you choose again.

Does a monthly plan renew automatically?

Yes, until you cancel. Cancelling stops the next renewal and keeps every day you have already paid for — nothing is taken back on the day you cancel. A few days' grace is allowed around a renewal so a delayed card retry does not lock you out on the morning it is due.

How do I pay?

By card or mobile money through Paystack, in Ghana cedis. Prices in US dollars and pounds are shown for reference for candidates abroad; the charge is made in cedis.

Can I get a refund?

Email info@knowsia.com with your Paystack reference and what went wrong, and a person will look at it. A sitting or a year is paid once; a monthly plan can be cancelled at any time and keeps the days already paid.

AI credits

What is an AI credit?

One credit buys one more use of a metered feature past what your plan includes this month: a written answer marked, beyond your plan's monthly allowance; a mock exam beyond your plan's monthly allowance; the examiner's answer rewritten to today's rules; one examiner-report coach run on your written answers; one misconception diagnosis on a topic, on demand. Everything that is free to serve — the bank, explanations, the tutor, watch-it-solved, recall, the study plan and the browser voice — never costs a credit.

What do credits cost?

Buy any number from 1 to 500 at a time. The price is a schedule: GHS 3.00 each; from 25 credits, GHS 2.80 each; from 50 credits, GHS 2.50 each. The quick-pick packs are priced by the same schedule, so typing a number costs exactly what the button charges.

Do credits expire?

Never. They are spent one at a time, in the order you bought them, on any active access — the trial, a course registration's included access, Standard or Premium. They cannot be spent on an account whose access has ended; a credit is for going past an allowance, not a substitute for having one.

The AI tutor

What does the AI tutor actually do?

Four things, all on the question in front of you. It explains an objective question's answer and why the other options are wrong. It solves a written question for you step by step, with a voice explaining the working, and then hands it to you to try. It checks your own working, line by line, before you see the next step. And it answers follow-up questions — ask why, ask what next, ask where you went wrong — grounded in your paper's syllabus, the chief examiners' reports and past solutions, up to 40 questions a day.

Will it just give me the answer?

No. It is hint-first: one step and a question back, never the whole solution. The model answer to a written question is released only after you have attempted it, and 'watch it solved' plays every step up to the answer and then stops, so watching is not the same as attempting.

How accurate is it?

Every reply is grounded in your paper's own material, and a reply is withheld rather than shown if it cites a figure, a standard or a rate that is in neither the question nor that material. Figures that change by year carry a 'verify' marker until they have been checked against an official source. It can still be wrong: the examiner's answer is the record, and the report button under any reply sends it to a person.

What are 'watch it solved' and the whiteboard?

'Watch it solved' plays a written question's solution as a narrated walkthrough that advances itself as the voice finishes each step — like a tutor at a whiteboard. The step-by-step panel beside it reveals the same solution one step at a time, and lets you type your own working first and have it checked; a correct method that differs from the tutor's is marked on track, not wrong. For calculation questions, you type each figure and it is checked by arithmetic.

Can it read to me, and can I answer by voice?

Yes, on every plan. Lessons, explanations and walkthroughs are read aloud by your browser's own voice, so there is no charge and nothing leaves your phone. Objective questions can be answered by saying the option letter; the app always asks you to confirm before it records an answer, so a mishearing costs a tap, not a mark. If your browser has no voices, the buttons simply do not appear.

Does it mix up ICAG and ICAN?

No. The tutor reads only your own body's and your own paper's material, so a Ghanaian tax question is never answered with Nigerian rates or the other way round. Where a topic is the same everywhere — an international standard with no national rate in it — practice questions from a sibling paper can be offered, and they are labelled with the standard that makes them portable.

Marking your written answers

How does marking work?

Type your answer, or photograph the sheet you wrote on and confirm the transcription. It is marked against a scheme read from the examiner's own answer, and the mark comes back with what earned marks, what was missed, the technical errors and one paragraph on what to do differently. A marked answer also feeds your topic mastery.

Who marks it — a person or the AI?

The AI, and the mark is released to you at once rather than waiting in a queue. A person can correct a mark afterwards, and a corrected figure replaces the first one on your page. That trade-off is deliberate: a mark you can act on today beats a perfect one next week, but it means a wrong mark can reach you — if one looks wrong, ask the tutor 'where did I lose marks?' under it, or report it.

How many answers are marked?

Standard: 2 written answers a month. Premium: 15 written answers a month. Past the allowance, one credit marks one more answer. Objective questions are scored instantly and never count against it.

What do the Premium features add to marking?

Three things. The examiner-report coach reads your written answers against what the chief examiners keep complaining about on your paper, and quotes them — it refuses to judge a paper it has no reports for. The examiner's answer can be rewritten to today's rates and law, with the changes listed. And any calculation you have done can be re-set with fresh figures and the same method, so you practise the method rather than the memory.

Mock exams

How do mock exams work?

A mock is a full paper under a real timer that runs on the server — it cannot be paused or extended, and whatever you have answered is scored when time runs out. Results show your overall score, pass or fail against the body's pass mark, and a breakdown by topic with the weak areas linked straight to practice questions. The trial and Premium include unlimited mock exams; Standard includes 5 mock exams a month, and a credit covers one more.

Study plan, recall and readiness

How is the study plan built?

From your own attempts: it allocates the week to the topics where you are weakest and the exam is nearest, and rebuilds every week on Standard or every day on Premium. Your home page also answers 'what should I do now?' with one action, its reason and a time estimate — whatever expires first, from an assignment that is due to a topic about to fade.

What are recall cards?

Short objective questions from the topics you are about to forget, scheduled by spaced repetition so a topic comes back just before it fades. Every card is a real attempt and counts toward your mastery. The deck can be read aloud and answered by voice, so it works while you commute.

Can it predict what will be on the exam?

No, and it does not try. What it shows is how every topic on your paper has been examined, sitting by sitting: in how many of the paper's sittings it appeared, how many marks it carried, and how long since it last came up — with the working shown on every row. The examiner may set anything on the syllabus, and that caution is always on the page.

Courses and certificates

Are there video courses?

Premium includes the self-paced exam-preparation courses for ICAG and ICAN papers — the body you are preparing for — as each course is published; the catalogue lists which are available today. Every lesson in them is built from the approved syllabus, and the player remembers where you stopped. CPD and professional-development courses are not part of Premium: they come with the live programme you register for on the Knowsia registration site.

What about live programmes and CPD courses?

Live cohort programmes, corporate training and CPD courses are run through the Knowsia registration site, which also handles their fees and issues and verifies their certificates. Your registration there gives you a sign-in here.

Do I get a certificate for the question bank?

No. The question bank prepares you for a professional body's own exam; the certificate that matters is theirs. Certificates for Knowsia's own courses and programmes are issued and verified through the registration site.

Your account, your phone and your data

Does it work on my phone?

It is built for a phone on a Ghanaian or Nigerian network first. Trial balances and financial statements scroll sideways inside the page instead of breaking it, photographs of an answer sheet upload straight from the camera, and the voice features use the phone's own browser.

Does it work offline?

No — the questions, explanations and marking need a connection. Pages are kept small so they load on a slow connection, and a walkthrough that has loaded keeps playing if the connection drops.

I have forgotten my password or my PIN.

For a Knowsia Study account, use 'Forgot password' on the login page and follow the link in the email; it is valid for one hour. If you sign in with a portal PIN from a live programme, reset it on the registration site.

What happens to my data?

Knowsia Professional Institute is the data controller. Your attempts, answers and marks are used to build your own study plan, diagnosis and readiness, and for nothing else; they are never shown to other students. Answers you photograph are read by an AI transcriber and then marked; the images are kept only to serve you. The privacy policy sets out the processors, retention and your rights under Ghana's Data Protection Act.

How do I close my account or delete my data?

Email info@knowsia.com from the address on the account. A person will stop any plan from renewing and handle the deletion request in line with the privacy policy.

How do I reach a person?

Email info@knowsia.com. If you are on a live programme, the registration portal's help footer also carries the phone and WhatsApp numbers.

Ready to try a real question?

Questions? info@knowsia.com